Administering Cisco Contact Center Enterprise (CCEA)


Lab Topology

Navigate CCE Discovery Architecture and Components Explore ICM Configuration Tools Administering ICM Dialed Numbers and Call Types Prepare a Basic Label Script Using ICM Tools for ICM Scripts Configure ICM for Basic Agent and Skill Group Functionality Configure UCM for Agent Functionality Test Basic Skill Group Functionality in an ICM Script Examine Media Files and Variables in ICM Scripts Build Basic ICM Scripts with MicroApps Configure and Implement Precision Routing Configure RONA Configure Agent Teams and Supervisors Cisco Finesse Administration Configure VXML Server and Install Call Studio Create and Deploy a Call Studio Project Integrate VXML Applications with a Unified CC Enterprise Script Configuring Roles, Departments, and Business Hours Run Unified IC Stock Reports