Creating Opportunity and Selling MidMarket Cisco Customer Collaboration (SCCX)

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Кому следует посетить

The workshop is intended for partner AMs in the Commercial and SMB segment who will be selling CCX and related solutions.

Предварительные требования

A general understanding of Cisco Collaboration Solutions is preferable but not essential

Цели курса

As a result of having attended this course, AMs will:

  • 1. Have a clear understanding of the new selling behaviours needed to sell key collaboration solutions such as Contact Center Express
  • 2. Be able to successfully position and sell CCX in the context of a customer’s needs and objectives.
  • 3. Understand the importance of a consultative outcome-based sales approach when selling CCX.
  • 4. Build a business case for a typical contact center customer from a chosen market sector.
  • 5. Successfully engage with critical buyers of contact center solutions and practice stakeholder engagement.
  • 6. Understand typical customer objections and know how to defeat them
  • 7. Successfully build a value proposition for key contact center buyers

Содержание курса

This is a highly interactive 1 day course that looks at how AMs can successfully build a ROI and business case to sell Cisco Contact Center Express and associated solutions (e.g. the BE6K) .

The workshop is a combination of presentation, practical discussion and extensive exercises that will reinforce the material taught. Over 50% of the course is interactive hands-on exercises designed to get the AMs to think around customer engagement and how to build a business case that resonates and has relevance with key business stakeholders.

Throughout the course, delegates will work on a case study and will apply what they have learnt throughout the day to that case study. The course culminates in the delegates delivering a presentation of how they will approach and present a CCX solution to their case study customer.

Classroom training
Modality: C

Длительность 1 день

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