Understanding Cisco Contact Center Enterprise Foundations (CCEF)

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Introduction to CCE

  • Cisco Contact Center Basics
  • Cisco Contact Center Fundamentals

Functionality of PCCE Components

  • Public Switched Telephone Network (PSTN) and Voice Gateways
  • Cisco Unified Border Element (CUBE)
  • [

b]Terms and Naming Conventions Used in CCE[/b]

  • CCE Access Environment
  • CCE Routing Configuration

Access Tools Available in CCE

  • Single Pane of Glass (SPOG)
  • Cisco Intelligent Contact Management (ICM) Configuration Manager

Discovering CCE Features Beyond Default

  • Agent Management
  • Agent Efficiency